Shipping

Free shipping on all domestic orders within Australia over $100.00. 

$5 flat rate shipping for orders below $100.

$12 Express Shipping.

International shipping $35 AUD flat rate 

We ship to New Zealand, Singapore, Ireland, United Kingdom (UK), Canada, United States (US), South Africa, China, South Korea and Taiwan. 

We are working on shipping options to other destinations. Please email us to see if we can help you with your order if you live outside our shipping areas or if you’re interested in wholesale.

Delivery

All orders will be processed within 48 business hours, and delivered by carbon neutral delivery using Australia post or other courier services depending on the order and location. 

Please enter your address carefully. If you make an error in your address details please contact us as soon as possible, so we can use the correct details if the order has not already been sent. If it has already been sent, a return to sender fee of $20 will be charged.

Azur Pure Skincare will not be held liable for loss or damages due unattended packages being left at your delivery address, please leave notes when you order as to where to leave your package if necessary, or whether to take it to the post office if you are not home. 

Azur does not take responsibility for delays or problems with Australia Post or other couriers, including delays due to Covid 19.

Bottle return service

Returns of empty bottles and jars are free of charge as long as you are sending four or more empty containers, as part of our closed loop system to keep packaging waste out of our oceans. See how refills and returns work.

Refunds, returns and exchanges

Refunds are available for faulty or broken items, or when the wrong item is sent as long as you contact us within 24 hours of receiving your products. We will replace incorrect products with the correct item. Alternatively we can offer a refund. Please note: items must be returned to receive a refund/exchange. We will also refund the cost of your shipping up to the value of $12.00. We recommend a tracked delivery service to return your items, as we will not be liable for refunds/exchanges for any undelivered goods. We require photographic evidence of breakage within 24 hours of delivery. Refunds and returns are not available for change of mind.